Warranty:
1. This policy may not be altered or amended in
any manner, and buyer by accepting delivery of the goods described herein
accepts and agrees to abide by the terms and conditions contained herein.
2.
The ownership of all products shipped and sold from our company remains with
our company until all payments from the customer
are cleared through our company's bank.
3. No warranty for physically damaged
items, which have cracks, missing pins, burn marks. Any items damaged by power
surges, floods, brownouts, blackouts, or other natural disasters are not covered
by the warranty.
4. All other items carry manufacturer's warranty within 1
year.
5. All warranties on any products found to be abused, mishandled,
modified, or altered; all warranties will be void.
6. Removal of warranty
sticker or serial # voids all warranties and will not be accepted for
return.
7. The warranty date begins on the original invoice date, and must be
related to warranty sticker date.
8. The items warranted must be received by
our RMA department before the last day of the warranty period for warranty
replacement.
9. If a replacement is not available, our company reserves the
right to replace the product with similar products of equal or greater value
based on our purchase costs. our company also has the right to repair the
product(s).
10. Warranty void without receipt.
11. Other than the
aforementioned limited manufacturer's warranty, there are no warranties,
expressed or implied, which extend beyond the description of the face hereof,
including any warranties of fitness for a particular purpose and
merchantability.
12. All products, after warranty period, may be repaired
with a reasonable service charge, provided that the product is
repairable.
13. our company accepts no liability with respect to any software
or data contained in any product or part sold by or returned to our company.
Payment:
1. Invoices are due and payable in
accordance with the terms specified on the front of the invoices.
2. Payment made with a credit card without using
PayPal option will reflect payee as (N/A)
3. Any
order carried pre-paid will be held and not shipped, until entire payment has
been cleared through our company's bank.
4. A $25 fee will
be applied all returned checks.
5. Accounts past due are automatically placed
on C.O.D. cash and all shipments are held until account is current. A charge of
1.5% per month (18% per annum) or the maximum legal interest rate, whichever is
higher, shall be charge on all sums not paid when due. If legal action is
necessary to collect any sums due hereunder, buyer agrees to pay all costs of
collection, including court cost and seller's attorney fees so incurred.
6.
If exempt, buyer will provide our company with an exemption certificate in form
and substance satisfactory to the relevant taxing authorities.
7. Orders
accepted by our company are not subject to change or cancellation by Purchaser
except with our company verbal or written consent and upon payment of an
appropriate charge to cover the cost or loss incurred by our company . This
charge, unless otherwise agreed in writing, shall not be less than fifteen
percent (15%) of the price of the goods subject to change or
cancellation.
Return Merchandise Authorization
(RMA):
1. Prior to shipment, an RMA number must be acquired from our company
RMA/Tech support department.
2. The pre-approved RMA number must
be marked clearly visible outside the shipping label and on the packing
list.
3. Purchasers account must be current and have all payments cleared
with our bank.
4. our company reserves the right to inspect and test
all returned products; no replacement or exchange if the returned products were
found to meet the functionality of manufacturer's specifications.
5. No
returns or exchanges are allowed for Magnetic card Encoders.
6. Customers
will be charged additional for testing and repackaging when returned "Bad" items
are found to have no problems or defects.
7. Items found to be
out-of-warranty or not belonging to us will not be replaced. Instead,
they will be returned back to the customer freight-collect.
8. All RMA items
must be in original re-saleable condition, with all original packing, manuals,
and software.
9. All RMA items must be shipped freight pre-paid by the
customer. Furthermore, the customer is expected to insure all items being
shipped back. Our company is not responsible for any losses or damages for such
equipment.
10. RMA's will be shipped back to customer via UPS ground
delivery. Express shipping will be at additional costs to the customer.
11.
All RMA's must be accompanied with a copy of original receipt with name, return
address and phone number of customer.
Refunds:
1. All refunds must be
accompanied by the original receipt.
2. All refund items must be in original
re-saleable condition, with all original packing, manuals, and software.
3.
All refunds will be credited at current market price and is subject to a 30%
restocking fee.
4. All returns must be within 7 days, no credit or refund
past 10 days.
5. No credit or refund on special order items, labor, freight,
insurance, or customs.
6. All returns must be shipped freight pre-paid by the
customer. Furthermore, the customer is expected to insure all items being
shipped back. Our company is not responsible for any losses or damages for such
equipment.
7. Software sales are final. our company will not accept any returns on
software without the Dongle returned (Hardware Key).
8. All refunds or
credits will either be placed back on the Purchaser's credit card, or in the
form of company check. Up to 10 business days may be required for
refund.
Discrepancy & Shipping Damage:
1. For wrong items, missing
items, shipping damage, or other discrepancy; customer should report to RMA
department on the day in which the items were received. Any claims after one
business day of receipt, will not be honored.
2. For any shipping damage,
customer must file a claim with their carrier immediately. All items are shipped
insured, thus must be reported for coverage.
3. Items will not be
cross-shipped for any reason.
4. Customer is responsible for paying any
freight charge caused by refused shipment or unclaimed goods.
5. We
will make every reasonable effort to deliver on time however, we
shall
not be liable for late or lost shipments.
Customer's Responsibility:
1.
Customer should inspect all packages for damage and discrepancies upon
receipt.
2. For wrong items, missing items, and shipping damage; customer
should report to RMA department on the day in which the items were received. Any
claims after one business day of receipt will not be honored.
3. Always
inspect each item for physical damage, missing documentation, and driver
disks.
4. Customer should always provide a detailed & specific
description of problems for defective items.
5. For any defective equipment
must call RMA Dept. for a RMA #, which must be present on package next to
shipping label, otherwise it will be refused.
6. All RMA's and returns must
be accompanied by a copy of original receipt.
7. Purchaser is presumed to
have qualified and knowledgeable technical ability to diagnose and pin-point
problem sources. our company's technical support will provide help were available,
but is discouraged to teach customers basic diagnosis and installation
step-by-step.
8. The sales receipt is the customer's warranty. We
does not keep individual sales history.
Consequential Damages and
Limitations:
1. Our company shall not be liable for any failure
to perform or delay in performing any of its obligations when such failure or
delay is due to circumstances beyond its reasonable control, including, without
limitation, any act of God, war, strike, riot, fire, flood, earthquake,
lock-out, late or non-delivery by suppliers, shortage or unavailability of
materials, components or transportation facilities, or any act, refusal to act,
regulation, order or intervention of any governmental authority.
2. Under no
circumstance shall our company be liable for any special, indirect, incidental
or consequential damages of any kind or nature whatsoever, including, without
limitation; lost goodwill, lost resale profits, loss of data or software, work
stoppage or impairment of other goods, and whether arising out of breach of any
express or implied warranty, breach of contract, tort (including negligence),
strict product liability or otherwise, even if advised of the possibility of
such damage or if such damage could have been reasonably foreseen, except in
case of personal injury where and to the extent applicable law requires such
liability.
