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Shipping & Returns

Shipping:

1. All shipping is standard ground using the shipper of our choice, unless customer has 3rd party shipping account.
Orders will be shipped in 2-3 business days after payment has been received, as stock levels vary from day to day.

Return Merchandise Authorization (RMA):

1. Prior to shipment, an RMA number must be acquired from our RMA/Tech support department.
2. The pre-approved RMA number must be marked clearly visible outside the shipping label and on the packing list.
3. Purchasers account must be current and have all payments cleared with our bank.
4. We reserves the right to inspect and test all returned products; no replacement or exchange if the returned products were found to meet the functionality of manufacturer's specifications.
5. No returns or exchanges are allowed for Magnetic card Encoders.
6. Customers will be charged additional for testing and repackaging when returned "Bad" items are found to have no problems or defects.
7. Items found to be out-of-warranty or not belonging to our Company will not be replaced. Instead, they will be returned back to the customer freight-collect.
8. All RMA items must be in original re-saleable condition, with all original packing, manuals, and software.
9. All RMA items must be shipped freight pre-paid by the customer. Furthermore, the customer is expected to insure all items being shipped back. We are not responsible for any losses or damages for such equipment.
10. RMA's will be shipped back to customer via UPS ground delivery. Express shipping will be at additional costs to the customer.
11. All RMA's must be accompanied with a copy of original receipt with name, return address and phone number of customer.


Refunds:

1. All refunds must be accompanied by the original receipt.
2. All refund items must be in original re-saleable condition, with all original packing, manuals, and software.
3. All refunds will be credited at current market price and is subject to a 30% restocking fee.
4. All returns must be within 7 days, no credit or refund past 10 days.
5. No credit or refund on special order items, labor, freight, insurance, or customs.
6. All returns must be shipped freight pre-paid by the customer. Furthermore, the customer is expected to insure all items being shipped back. We are not responsible for any losses or damages for such equipment.
7. Software sales are final. We will not accept any returns on software.

8. All refunds or credits will either be placed back on the Purchaser's credit card, or in the form of company check. Up to 10 business days may be required for refund.

Discrepancy & Shipping Damage:
1. For wrong items, missing items, shipping damage, or other discrepancy; customer should report to RMA department on the day in which the items were received. Any claims after one business day of receipt, will not be honored.
2. For any shipping damage, customer must file a claim with their carrier immediately. All items are shipped insured, thus must be reported for coverage.
3. Items will not be cross-shipped for any reason.
4. Customer is responsible for paying any freight charge caused by refused shipment or unclaimed goods.
5. We will make every reasonable effort to deliver on time however, we shall not be liable for late or lost shipments.


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